​​Introduction

At Organic Veda, we stand behind the quality of our products and are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase for any reason, we offer a straightforward refund policy to ensure a hassle-free return process.

1. 7-Day Satisfaction Guarantee

We offer a 7-day satisfaction guarantee on all our products. If you are not completely satisfied with your purchase, you can return the product within 7 days of the purchase date for a full refund.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be unused and in the same condition you received.
• The product must be returned in its original packaging.
• Proof of purchase must be provided, such as the order number, receipt, or invoice.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Support: Email our customer support team at support@oragnicveda.com with your order details, including the order number and reason for the return.
2. Return Authorization: Our customer support team will provide you with a return authorization and instructions on returning the product.
3. Ship the Product: Carefully pack the product in its original packaging and ship it to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the product is returned safely.

4. Refund Process

Once we receive and inspect the returned product, we will process your refund within 7-10 business days. The refund will be issued using the original payment method used for the purchase. You will receive a confirmation email once the refund has been processed.

5. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Products that have been used or damaged by the customer.
• Products not purchased directly from the Organic Veda website.
• Products returned without prior authorization from our customer support team.

6. Exchanges

If you receive a defective or damaged product, please contact our customer support team at support@oragnicveda.com within 7 days of receiving the product. We will arrange for a replacement or exchange at no additional cost to you.

7. Shipping Costs

Shipping costs for returning products are the customer’s responsibility unless the return is due to a defective or incorrect product. Original shipping costs are non-refundable.

8. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at support@oragnicveda.com. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing Organic Veda. We value your business and are committed to providing you with high-quality Ayurvedic supplements.